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Ticketmaster also charges a fee for ticket delivery, even if the ticket is in the form of an automatically generated virtual "e-ticket", which the buyer must then print out themselves, at their own expense. Buyers may also be charged an extra fee to collect the ticket(s) from the venue.
Ticketmaster rarely may receive income from the face value of the tickets it sells, depending on how they negotiate a specific deal. This may affect how artists and promoters set their final ticket prices. In most cases, Ticketmaster only makes money from service charges and handling fees that are added on to the final ticket price. Sometimes parts of the service charge and/or handling fees goes to the promoter or venue rather than to Ticketmaster.
Ticket sales market
Ticketmaster frequently obtains agreements to become the sole provider of tickets for large venues, in keeping with a business strategy it has used since the 1980s when it consolidated regional ticketing services into a single entity. In many cases, acquiring this exclusivity requires Ticketmaster to pay substantial "signing bonuses" to venues, sometimes millions of dollars. Although this practice can significantly reduce the profitability to Ticketmaster of these exclusive relationships, to date using these bonuses has enabled them to maintain venue exclusivity as a competitive strategy, though the future viability of this strategy is unclear as the Internet as the primary sales channel for tickets makes exclusivity a less attractive option for venues.
Ticketmaster is the subject of frequent complaints in the blogosphere and print media due to high ticket service charges. Notably, in the 1990s, Pearl Jam brought a lawsuit alleging that Ticketmaster is a monopoly, whose anticompetitive practices allow markup prices of more than 30%. Ticketmaster was found to be not guilty of violating antitrust law.
Competitors of Ticketmaster sometimes offer to charge lower service charges, or the ability for clients to keep more of the service charges for themselves. Competitors include Vendini.com, Etix.com, Tickets.com, Stubhub, viagogo, Seatwave, America Online, Broadway.com, and Theatre.com. TicketWeb, a Ticketmaster subsidiary also offers lower fees. These companies are typically excluded from primary ticket sales for major-league sports events in the U.S.(with the exception of Major League Baseball, which, as noted below, is now the owner of number 2 competitor Tickets.com).
Ticketmaster is the primary ticket seller for 27 of the 30 NHL teams and 28 of 30 NBA teams, but in 2005, Major League Baseball acquired Ticketmaster rival Tickets.com. Some analysts[Please name specific person or group] expect MLB to stop using Ticketmaster for the sale of its approximately 100,000,000 baseball tickets per year once current contracts with Ticketmaster have expired.
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Ticketmaster rarely may receive income from the face value of the tickets it sells, depending on how they negotiate a specific deal. This may affect how artists and promoters set their final ticket prices. In most cases, Ticketmaster only makes money from service charges and handling fees that are added on to the final ticket price. Sometimes parts of the service charge and/or handling fees goes to the promoter or venue rather than to Ticketmaster.
Ticket sales market
Ticketmaster frequently obtains agreements to become the sole provider of tickets for large venues, in keeping with a business strategy it has used since the 1980s when it consolidated regional ticketing services into a single entity. In many cases, acquiring this exclusivity requires Ticketmaster to pay substantial "signing bonuses" to venues, sometimes millions of dollars. Although this practice can significantly reduce the profitability to Ticketmaster of these exclusive relationships, to date using these bonuses has enabled them to maintain venue exclusivity as a competitive strategy, though the future viability of this strategy is unclear as the Internet as the primary sales channel for tickets makes exclusivity a less attractive option for venues.
Ticketmaster is the subject of frequent complaints in the blogosphere and print media due to high ticket service charges. Notably, in the 1990s, Pearl Jam brought a lawsuit alleging that Ticketmaster is a monopoly, whose anticompetitive practices allow markup prices of more than 30%. Ticketmaster was found to be not guilty of violating antitrust law.
Competitors of Ticketmaster sometimes offer to charge lower service charges, or the ability for clients to keep more of the service charges for themselves. Competitors include Vendini.com, Etix.com, Tickets.com, Stubhub, viagogo, Seatwave, America Online, Broadway.com, and Theatre.com. TicketWeb, a Ticketmaster subsidiary also offers lower fees. These companies are typically excluded from primary ticket sales for major-league sports events in the U.S.(with the exception of Major League Baseball, which, as noted below, is now the owner of number 2 competitor Tickets.com).
Ticketmaster is the primary ticket seller for 27 of the 30 NHL teams and 28 of 30 NBA teams, but in 2005, Major League Baseball acquired Ticketmaster rival Tickets.com. Some analysts[Please name specific person or group] expect MLB to stop using Ticketmaster for the sale of its approximately 100,000,000 baseball tickets per year once current contracts with Ticketmaster have expired.
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